Call

How to Stop CDER Group

Updated On:
  • August 12, 2026

Received a Notice from CDER Group?

Has CDER Group issued threats of a home visit? If you’re uncertain about who CDER Group is and how to halt their actions, Bailiff Helpline offers assistance. Below, we will outline information about CDER Group and provide guidance on how to stop their activities.

Let's Stop Bailiffs

Who is
CDER Group?

CDER Group, an acronym for Compliant Data-led Engagements & Resolutions, functions as an agency tasked with recovering unpaid debts on behalf of local and central government entities, as well as commercial clients.

Frequently Asked Questions
about CDER Group

Is CDER Group a Legitimate Entity?

CDER Group is a legitimate company based in the UK that specialises in debt collection. They are headquartered in London and registered in England and Wales. It’s important to note that CDER Group is not a fraudulent operation.

No, you are not obligated to grant them entry. Therefore, it is advisable not to allow them access to your home.

CDER Group employs bailiffs to enforce court orders, and they may impose additional fees on the outstanding debt.

CDER Group is responsible for collecting various debts, including:

  • Sundry Debts
  • Housing Benefit Overpayments
  • Former Tenant Arrears
  • Council Tax Debts
  • Penalty Charge Notices

Paying CDER Group is not the sole recourse available. If they are pursuing you, Bailiff Advice can offer assistance.

In most cases no. They would need a court issued warrant, which is rare and usually linked to criminal cases.

Don’t ignore the notice. You usually have at least 7 days before they can visit. Use that time to check the details, see if the notice is valid, and if possible contact them to arrange an affordable payment plan.

If you let them in or agree a controlled goods agreement, CDER can list non-essential items that you own outright—such as electronics or luxury items—for seizure. They can also take vehicles parked outside.

They cannot take essential items you need for day-to-day life—clothing, beds, cookers, fridges, etc. Tools of your trade under a value threshold are protected. Also, items that belong to someone else are exempt.

Yes. If you believe the debt isn’t yours, you don’t owe the full amount, or there are mistakes, you can ask CDER Group for proof. Disputing the debt properly can delay or prevent enforcement.

Yes. When an enforcement agent from CDER visits you, you have the right to ask for proof of identity, their enforcement certificate, and which company they represent. They must clearly show who they are. For more information on bailiff visits, go to our blog How to handle bailiff visits. 

If full repayment isn’t possible, propose a repayment plan. Showing willingness to work with them often helps avoid harsh enforcement. If you qualify, you might also explore debt solution routes that legally stop further bailiff action.

How To Contact
CDER Group

You may need to contact CDER Group to discuss an enforcement case, check the amount outstanding or arrange a payment. Before paying anything, make sure the debt relates to you and that the contact is genuine.

Before You Call CDER Group

Have your CDER reference number available. You can ask them to confirm:
  • The type of debt being enforced
  • The original debt and client reference numbers
  • The name of the council, court or organisation that instructed them
  • The current balance, including any enforcement fees
  • The address and details connected to the case
  • The current stage of enforcement action

If you do not recognise the debt

If you believe it has already been paid, or think CDER has contacted the wrong person, raise this with them as soon as possible. They may ask for supporting evidence, such as proof of payment or documents showing that you no longer lived at the address connected to the case.

Before you agree to anything

Only use contact details published through CDER Group’s official channels, and avoid agreeing to a payment amount you cannot realistically afford. A plan you cannot keep up usually makes enforcement worse, not better.

CDER Group
Contact Details

CDER Group runs two separate lines. Which one you need depends on who instructed them.

General enquiries and most cases

Have your CDER reference number to hand, and ask them to confirm:

General enquiries

0330 460 5295

Customer email

customercare@contactcder.co.uk

HMCTS court fines

Unpaid fines and orders issued by a magistrates’ court and passed to CDER Group by HM Courts & Tribunals Service.

HMCTS enquiries

0330 159 6553

Customer email

hmcts-customer@contactcder.co.uk

Live chat

Available through the official CDER Group website

Hours

Monday to Friday, 8am–4pm

Payments and payment plans can be managed through the official CDER Group customer portal.

We’ve helped people just like you
to Stop Bailiff Action

If you are dealing with any of the following, we can help you find a solution.
Absolute Bailiffs
sherriffs office bailiffs
Wilson & Roe Bailiffs

Average Customer Rating

stars

Bailiff Helpline is a trading style of My Debt Plan Ltd.

My Debt Plan Ltd provides insolvency solutions to individuals, specialising in IVA’s. All advice given is provided in reasonable contemplation of an insolvency appointment. Where you are not suitable for an IVA, we may refer you to one of our trusted partners who specialise on alternative solutions. 

  • No more harassment from bailiffs
  • Not running out of money before payday
  • No more borrowing from family or friends
  • No longer relying on credit cards
  • No more added interest or charges
  • No more relying on payday loans

Get the debt help you need - Stop Bailiffs!

Simply fill in the form below and a member of our team will contact you within 10 minutes.

May not be suitable in all circumstances. Our advice is free but fees may apply and your credit rating may be affected if you opt for a debt solution.

Credit Score

Credit Score Pop Up Wording : An Individual Voluntary Arrangement (IVA) is a formal agreement with creditors to repay a portion of your debts over time, but it does have an impact on your credit score and it will be difficult to obtain further credit whilst on an IVA. Once an IVA is approved, it is recorded on your credit report and will typically remain there for six years from the date it starts.
However, it’s important to note this is the case for most debt solutions and your credit score will likely already have been affected by being in debt in the first place.
Once your IVA is complete you will get a fresh start to begin rebuilding your credit rating.

Fees

IVA costs are charged for the preparation of your proposal and the administration of the arrangement for the full term (usually 5 years) these costs are charged from the monthly contributions you make into the IVA and are not in addition. Costs will only be recovered on approval of your arrangement and once you commence making payments to it. The fees for preparation of the proposal to creditors and calling the meeting for creditors to vote on its approval are called nominees fees, the fees for running the arrangement once approved are called supervisors fees. There are also some expenses incurred in the running of the arrangement such as the registration fee and the statutory insurance that needs to be taken by law, these are called disbursements. For our arrangements, the total of all of these is £3,650 although this may be adjusted by creditors when they vote on whether to accept. No matter what the end total of costs come to, you can be rest assured that these will be taken from the monthly payment we agree with you.